Privacy Policy

Effective Date: January 14, 2026

Slymde Consults, trading as ExConsult ("ExConsult," "we," "our," or "us") is committed to protecting the privacy and personal information of our customers, partners, and users. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our remittance, money transfer, savings, or related financial services.

By using ExConsult services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Identification Information

  • Full name
  • Date of birth
  • Gender
  • National ID, passport, or voter ID (where required by law)
  • Photograph (if required for verification)

b. Contact Information

  • Phone number
  • Residential address
  • Email address

c. Financial Information

  • Transaction details (amount sent or received, dates, reference numbers)
  • Bank account or mobile money details
  • Savings or fund contribution records

d. Verification & Compliance Information

  • Know Your Customer (KYC) records
  • Anti-Money Laundering (AML) and fraud-prevention data

e. Technical Information

  • Device information
  • IP address (where applicable)
  • Date and time of service usage

2. How We Use Your Information

We use your information to:

  • Provide and process remittance and financial services
  • Verify customer identity and comply with legal requirements
  • Record and track transactions accurately
  • Prevent fraud, money laundering, and other illegal activities
  • Communicate with customers regarding transactions, updates, or issues
  • Improve our services and customer experience

3. Legal Basis for Processing

We process personal information based on:

  • Customer consent
  • Performance of a contract (providing remittance services)
  • Legal and regulatory obligations
  • Legitimate business interests, including security and service improvement

4. Information Sharing and Disclosure

We do not sell or rent customer information.

We may share information only in the following cases:

  • With banks, mobile money operators, or payment partners to complete transactions
  • With regulators, law enforcement, or government authorities when required by law
  • With auditors, legal advisers, or compliance service providers
  • With trusted service providers under strict confidentiality obligations

5. Data Security

ExConsult takes reasonable and appropriate measures to protect personal information, including:

  • Secure record-keeping systems
  • Limited access to authorized staff only
  • Confidential handling of customer data

Despite our efforts, no system is completely secure. Customers are encouraged to protect their personal information and report any suspected misuse.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and regulatory requirements

When information is no longer required, it is securely deleted or destroyed.

7. Customer Rights

Customers have the right to:

  • Request access to their personal information
  • Request correction of inaccurate or incomplete data
  • Request deletion of data, subject to legal obligations
  • Withdraw consent where applicable

Requests can be made through ExConsult official contact channels.

8. Children's Privacy

ExConsult services are not intended for individuals under 18 years of age without parental or guardian consent. We do not knowingly collect personal data from minors.

9. International Transfers

Where transactions involve cross-border remittances, personal information may be transferred to other countries solely for transaction processing and regulatory compliance.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through our offices, official notices, or digital platforms. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, contact:

Slymde Consults, trading as ExConsult

97/1 Sukhumvit, Bangkok, Thailand

Customer Support: +66 XXX XXX XXX

Support Email: support@exconsults.com

ExConsult – Trust, Structure, and Financial Discipline.