Cookie Policy

Last Updated: January 14, 2026

This Cookie Policy explains how Exconsults Remittance ("we," "our," or "us") uses cookies and similar tracking technologies on our website and mobile applications. This policy is part of our Privacy Policy and applies to all users of our services.

By using our website or services, you consent to our use of cookies as described in this policy. You can manage your cookie preferences at any time through your browser settings.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites recognize your device and remember information about your visit.

Types of Cookies We Use:

  • Session Cookies: Temporary cookies that expire when you close your browser
  • Persistent Cookies: Remain on your device for a set period or until deleted
  • First-Party Cookies: Set by Exconsults Remittance
  • Third-Party Cookies: Set by our service providers and partners

2. How We Use Cookies

Essential Cookies (Required)

These cookies are necessary for our website to function properly. They enable core functionality such as security, account access, and payment processing.

Examples:

  • Authentication and security
  • Session management
  • Load balancing
  • Fraud prevention

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

Examples:

  • Language preferences
  • Currency selection
  • User interface customization
  • Saved recipient information

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Examples:

  • Page visit statistics
  • User journey tracking
  • Performance monitoring
  • Error tracking

Marketing Cookies

These cookies track your browsing activity to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

Examples:

  • Targeted advertising
  • Social media integration
  • Campaign tracking
  • Retargeting

3. Third-Party Cookies

We work with trusted third-party service providers who may set cookies on our website. These include:

Analytics Providers

Google Analytics, Mixpanel, or similar services to help us understand website usage and improve user experience.

Payment Processors

Secure payment gateways that process transactions and may use cookies for fraud prevention.

Customer Support

Live chat and support tools that help us provide better customer service.

4. Managing Your Cookie Preferences

You have several options to manage cookies:

Browser Settings

Most web browsers allow you to:

  • View and delete cookies
  • Block all cookies
  • Block third-party cookies
  • Clear cookies when you close your browser
  • Receive notifications when cookies are set

Important: Blocking or deleting cookies may affect your ability to use certain features of our website. Essential cookies are required for the website to function and cannot be disabled.

Browser-Specific Instructions

  • Google Chrome: Settings → Privacy and Security → Cookies
  • Mozilla Firefox: Settings → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies
  • Microsoft Edge: Settings → Privacy → Cookies

5. Data Protection and Privacy

The information collected through cookies is processed in accordance with our Privacy Policy. We implement appropriate security measures to protect cookie data from unauthorized access or misuse.

Cookies do not contain sensitive personal information such as passwords or payment details. Most cookies we use contain anonymous identifiers only.

6. Mobile Applications

Our mobile applications may use similar technologies to cookies, including:

  • Device identifiers
  • Local storage
  • Software Development Kits (SDKs)
  • Mobile analytics tools

You can manage these through your device settings or by adjusting preferences within the app.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Notify you through our website or email
  • Request your consent if required by law

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

8. Contact Us About Cookies

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Exconsults Remittance

Customer Service Office

Phone: +233 XX XXX XXXX

Email: privacy@exconsults.com

Additional Resources

For more information about cookies and online privacy, you can visit:

  • Your browser's help section
  • www.allaboutcookies.org
  • www.youronlinechoices.eu (for EU users)

Exconsults Remittance – Trust, Structure, and Financial Discipline.