ExConsult is committed to resolving customer concerns fairly and promptly. This page explains how to raise a complaint and how we handle disputes.
If you have a concern about a transfer, payment or any ExConsult service, please contact us through WhatsApp or the Contact Us page. Include your transfer reference (if any), a short description of the issue and the outcome you are seeking.
We will acknowledge your complaint promptly and aim to provide a substantive response within a reasonable timeframe based on the nature of the issue and any information we need to verify.
Complaints are reviewed against our transaction records and the details you provide. Where verification is required (for example, confirming a payment or payout), we may request supporting documentation such as a payment slip or recipient confirmation.
Where a complaint is upheld, we will work to put things right — for example, by correcting a record, completing a delayed transfer, or arranging a refund where appropriate. We will explain the outcome and any next steps in writing.
If you are not satisfied with the response, you may request that the matter be reviewed by a senior member of the ExConsult team. This does not affect any rights you may have under applicable law.
Services are subject to verification, availability and applicable terms. ExConsult is a service brand operated by Slymde Consults.